Accessibility Statement

Xing Handels GmbH is committed to making the website tenniix-robot.com accessible in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG) and its implementing ordinance (BFSGV). The applicable technical requirements are decisive, in particular the harmonised European standard EN 301 549 and the underlying Web Content Accessibility Guidelines (WCAG) version 2.2, conformance level AA.

This statement applies to the online services provided at tenniix-robot.com (presentation and shop website including purchase, shipping rental and customer account).

Conformance status

This website is largely compliant with the Web Content Accessibility Guidelines 2.2 at level AA. "Largely compliant" means that most requirements are met, but some content may not yet be fully accessible (see "Non-accessible content").

Conformance was assessed using a combination of automated testing (axe-core, WCAG 2.0/2.1/2.2 levels A and AA) across all major page types and manual testing (keyboard operation, screen-reader spot checks, colour contrast, reduced motion).

Non-accessible content

The following content is not, or not yet fully, accessible for the reasons stated:

• Embedded third-party content (e.g. video players, payment processing): These are loaded only after active consent, for privacy reasons. For content and controls provided by external providers, we cannot guarantee full accessibility in every case.
• PDF documents and downloads (e.g. brochure, user manual): Older documents or documents provided by third parties may not yet be fully accessible. On request, we will make this information available in an accessible alternative format.
• Beyond this, we are currently not aware of any significant limitations.

Feedback and contact

Have you noticed shortcomings in the accessible access to content on this website, or do you need information that is not provided accessibly in an accessible form? Then please let us know. We will endeavour to provide you with the information you need promptly and in an accessible format.

You can reach our accessibility contact point at:

• Email: service@tenniix-robot.com
• Phone: +49 2405 6039810
• Postal address: Xing Handels GmbH, Schumanstr. 12, 52146 Würselen, Germany

In your message, please state as precisely as possible which content or function is affected (e.g. the address of the page concerned) and what difficulty occurred.

Enforcement procedure

If you do not receive a satisfactory response to your message via the contact point named above, you can contact the competent market surveillance authority. The authority responsible for market surveillance under the BFSG is the Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF).

• Market Surveillance Authority of the Federal States (MLBF)
• Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF), c/o Landesamt für Verbraucherschutz Sachsen-Anhalt, Turmschanzenstraße 25, 39114 Magdeburg

Preparation of this statement

This statement was prepared on 10 June 2026.

It was prepared on the basis of a self-assessment combined with automated and manual testing of conformance with the requirements stated above.

The statement is reviewed and updated regularly, at least annually, and whenever the service changes significantly.