Help Center – get started fast with Tenniix
Setup in minutes, answers in seconds. Find tutorial videos, step-by-step guides, and the most common questions here.
- Human answers
- Videos without an external player
- 24-month warranty
Topics
What can we help with?
Tutorial videos
Prefer to watch? Here are the tutorials.
Step by step, at your own pace.
For privacy and performance, videos load only on click. There is no external player and no third-party CDN – the videos sit on our own server.
Guide
First-time setup – ready to play in minutes.
How to set up your Tenniix safely.
- 1Unpack & check: Take Tenniix, battery, charger, and quick-start card out of the box (or rental case). Check briefly for transport marks.
- 2Insert & charge the battery: Fully charge before first use.
- 3Set up: Place the machine on level ground at the baseline, launcher facing the court. Make sure it stands firmly.
- 4Load balls: Fill the hopper with up to 100 balls.
- 5Power on: Press the power button, wait for LED feedback.
- 6Pick a mode: Select a drill or start via Voice Control. The launch angle adjusts from 14° to 48°.
- 7Shut down safely: After training, switch off, remove remaining balls, store dry and clean.
Safety note: Never reach into a running machine. Never point the launch tube at people. See the included manual for full details.
Guide
Voice Control – control by voice, no app needed.
Tenniix can be controlled via Voice Control and the Voice Armband (included with Pro & Ultra, available as an accessory for Basic) – no need to interrupt your game to walk to the machine.
- 1Power on and activate Voice Control (or pair the armband).
- 2Speak the command clearly at normal volume.
- 3Watch for the LED confirmation – a green/Lime signal means recognized.
The actual voice commands (start/stop, speed, spin, drill change) are in the included manual and in the setup videos.
Guide
Charging & battery – enough power for long sessions.
Up to 4 hours of battery life. The optional fast charger tops you up sooner; a spare battery is available as an accessory – ideal for back-to-back sessions.
- Fully charge before first use.
- Charge and store at room temperature – not in direct sun or frost.
- For longer storage, keep the battery partially charged (not empty, not full).
- Use only the supplied/original Tenniix charger.
FAQ
Common questions, answered briefly.
Up to 100 balls.
Up to 120 km/h ball speed and ±5,000 RPM spin.
Up to 4 hours per charge; a spare battery and fast charger are available.
No. You can control Tenniix directly via Voice Control. The app adds analytics such as landing-spot analysis, stats, and progress.
Yes, Tenniix is built for tennis and pickleball.
Image processing runs on-device. There is no facial recognition and no biometric identification.
Around 8.5 kg (Basic/Pro) – about half a classic ball machine.
A 24-month statutory warranty. Any manufacturer warranty is communicated separately and transparently.
Check the battery level, power off and on again. If that doesn't help, contact support via the contact page.
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Our support is happy to help – usually within one business day.
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