General Terms and Conditions (GTC) – Shipping Rental

Note on precedence: For the German market, the German version of these Terms is the legally binding and authoritative version. This English translation is provided for information purposes. In the event of any discrepancy, the German version prevails.

These GTC apply to the paid rental of Tenniix devices by post ("Try Tenniix") via tenniix-robot.com by consumers (B2C).

§ 1 Scope, lessor

(1) These Rental GTC apply to all rental contracts between

Xing Handels GmbH Schumanstr. 12 52146 Würselen Germany Email: info@xing-handels.de, Phone: +49 2405 6039810 (hereinafter the "Lessor", "we")

and the lessee (consumer within the meaning of § 13 BGB).

(2) Separate Purchase GTC apply to the purchase of devices/accessories.

§ 2 Rental object

(1) The rental objects are the devices selected in the booking process, in particular Tenniix Basic and Tenniix Pro, each together with the necessary standard accessories (e.g. charger, transport packaging), optionally a loan ball set.

(2) The rental object remains the property of the Lessor for the entire rental period. The lessee acquires only a time-limited right of use.

§ 3 Conclusion of contract, button solution

(1) The booking is made online by selecting the device, rental period and, where applicable, options. By clicking the booking button "rent with obligation to pay", you submit a binding offer (§ 312j (3) BGB).

(2) The rental contract is concluded with our booking confirmation in text form.

§ 4 Rental prices, terms, extension (PAngV)

(1) The total prices specified in the booking process apply, including 19% value added tax and including outbound and return shipping:

(2) Extension: An extension can be booked with one click in the customer account up to 2 hours before the end of the return day at the latest; the extension price per day is charged or authorised immediately via the stored payment method.

(3) An adjustment of the stored deposit pre-authorisation may be necessary in the event of an extension (re-authorisation).

§ 5 Deposit (pre-authorisation)

(1) Before dispatch, a deposit is reserved as a pre-authorisation (pre-auth) via the stored payment method: €350 (Basic) or €500 (Pro).

(2) The deposit amount is not debited. The reservation serves exclusively to secure legitimate claims of the Lessor (e.g. damage beyond normal wear and tear, loss, late return).

(3) The deposit reservation is released promptly after a defect-free return inspection (target: within 48 hours after the OK inspection, at the latest within 7 days).

(4) If legitimate claims exist, these are offset transparently and upon presentation of proof against the deposit; the part not claimed is released immediately. A flat-rate forfeiture of the deposit is excluded.

§ 6 Shipping, start of rental, return

(1) Shipping: We send the device to the specified delivery address. For security reasons, shipping is generally only made to the billing address associated with the payment method.

(2) Start of rental = delivery scan: The rental period begins with the delivery scan of the shipping service provider (DHL). Shipping times are not at the expense of the lessee; the rental days are counted from delivery.

(3) Return by QR return label: For the return, we provide a QR return code (printer-free at a branch/parcel station) as well as a printable label as an alternative. The device must be returned completely (including accessories) in the transport packaging provided.

(4) End of rental = acceptance scan: The rental period ends with the acceptance/drop-off scan of the shipping service provider. After the return day, we grant a goodwill buffer of 24 hours.

§ 7 Obligations of the lessee, use

(1) The lessee must treat the rental object with care and in accordance with the supplied or online operating instructions and use it only as intended (tennis/pickleball training).

(2) Subletting, transfer to third parties for commercial purposes, tampering with the technology/firmware or the removal of markings/serial numbers is prohibited.

(3) The lessee is obliged to protect the rental object against loss, theft and damage. Loss or damage must be reported to us immediately.

(4) Camera on the device (on-device): The device has camera technology for ball/movement tracking. The analysis takes place exclusively locally on the device; no recording by us, no facial recognition and no biometric identification take place. When using it in the presence of third parties, the lessee must inform them in an appropriate manner. Details are governed by the Privacy Policy.

§ 8 Late return

(1) If the device is not returned after the expiry of the return day plus the 24-hour goodwill buffer, extension days are automatically incurred from the following day as compensation for use: €10 per day (Basic) or €15 per day (Pro) – up to a maximum of the amount of the deposit.

(2) We point out this flat rate transparently in advance (reminder T−2 and T−0) and in these GTC. The lessee reserves the right to prove that no damage or significantly less damage has occurred.

(3) If no return takes place even after the amount of the deposit has been reached, we reserve the right to assert the replacement value (less payments made) and to take further legal action.

§ 9 🔴 Right of withdrawal and compensation for value in the event of early start of performance

NOTE: This paragraph must be given a final legal review by a lawyer. The right of withdrawal also applies to the shipping rental after delivery; the compensation-for-value clause is assessed strictly by the courts.

(1) As a consumer, you have a statutory right of withdrawal. The exception of § 312g (2) no. 9 BGB (including vehicle rental) does not apply to the device rental. Details and deadlines are governed by the separate Withdrawal Instructions – Rental (part of these GTC).

(2) So that the use of the device can begin before the expiry of the withdrawal period, we require your express consent in the booking process (separate checkbox) that we begin to perform the rental service before the expiry of the withdrawal period, as well as your acknowledgement that, in the event of a withdrawal, you are thereby obliged to pay a proportionate compensation for value for the rental service already used (§ 357 (8) BGB).

(3) In the event of a withdrawal after use has already begun, you owe compensation for value for the rental days used up to the withdrawal, calculated proportionately on the basis of the agreed rental price (daily flat rate). The Withdrawal Instructions – Rental contain a sample calculation.

(4) A deposit pre-authorisation already provided will be released in the event of withdrawal after return and inspection.

§ 10 Damage, securing of evidence, normal wear and tear

(1) To secure evidence, we document the device condition by photo on dispatch (outbound) and on receipt (return).

(2) Normal wear and tear through contractual use is borne by the Lessor and is not charged.

(3) Damage beyond normal wear and tear, loss or missing parts are charged to the lessee upon presentation of photo documentation and a deduction receipt, or offset against the deposit. The lessee can prove that damage did not occur or occurred to a lesser extent.

§ 11 Rental credit on purchase

(1) If you purchase a device (Basic/Pro/Refurbished) within 30 days of return, the actually paid base rent plus paid extensions is credited in full towards the purchase price (rent-to-own).

(2) Not credited are: loan ball set, damage amounts and default/use compensation.

(3) The credit applies once per purchase and exclusively towards the device purchase. It is shown as a discount on the purchase invoice.

(4) If you purchase the device during the ongoing rental ("keep"), the return shipping is omitted; the purchase contract replaces the rental contract, the deposit is released and the invoice is issued for the purchase price less the rental credit.

§ 12 Liability

(1) We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, for the assumption of a guarantee and under the Product Liability Act.

(2) In the case of a slightly negligent breach of material contractual obligations (cardinal obligations), liability is limited to the typical, foreseeable damage. Otherwise, liability is excluded.

(3) The limitations also apply in favour of our legal representatives and vicarious agents.

§ 13 Data protection

The processing of personal data in the context of the rental (including deposit, shipment tracking as a rental clock, damage documentation, on-device camera) is governed by our Privacy Policy.

§ 14 Dispute resolution, final provisions

(1) Consumer arbitration (§ 36 VSBG): We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. A reference to the EU ODR platform discontinued on 20 July 2025 is omitted.

(2) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers, the protection of mandatory provisions of the state of residence remains unaffected.

(3) Should individual provisions be invalid, the validity of the remaining ones remains unaffected.