General Terms and Conditions (GTC) – Purchase

Note on precedence: For the German market, the German version of these Terms is the legally binding and authoritative version. This English translation is provided for information purposes. In the event of any discrepancy, the German version prevails.

These GTC apply to the purchase of goods (devices, modules, accessories, consumables) via the online shop at tenniix-robot.com by consumers (B2C). The separate Rental Terms apply to the shipping rental, and the Platform/Club Terms apply to the club programme.

§ 1 Scope, provider, definitions

(1) These GTC apply to all purchase contracts between

Xing Handels GmbH Schumanstr. 12 52146 Würselen Germany Email: info@xing-handels.de, Phone: +49 2405 6039810 (hereinafter the "Seller", "we")

and the customer, in the version valid at the time of the order.

(2) A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB). An entrepreneur is a natural or legal person who, when concluding the legal transaction, acts in the exercise of their trade, business or profession (§ 14 BGB).

(3) Deviating, conflicting or supplementary conditions of the customer do not become part of the contract unless we expressly agree to their validity.

§ 2 Conclusion of contract

(1) The presentation of the products in the online shop does not constitute a legally binding offer but a non-binding invitation to order.

(2) By clicking the order button, you submit a binding offer to purchase the goods in your shopping cart. Before submitting the order, you can correct your entries at any time; the ordering process explains the technical steps.

(3) Button solution (§ 312j (3) BGB): The order button is labelled with the words "order with obligation to pay". By clicking this button, you confirm that you are committing to a payment.

(4) We confirm receipt of your order immediately by email (order receipt confirmation). This confirmation does not yet constitute acceptance of the offer. The purchase contract is concluded as soon as we separately confirm acceptance of the order by email (order confirmation) or dispatch the goods.

(5) The contract text is stored by us and sent to you together with the GTC and the withdrawal instructions in text form (e.g. email). The contract language is German.

§ 3 Prices and shipping costs (PAngV)

(1) All prices are total prices and include statutory value added tax (currently 19%) plus any shipping costs incurred.

(2) Any shipping costs incurred are shown separately in the ordering process before the order is placed and are to be borne by the customer, unless free delivery is expressly promised.

(3) If reference prices or price reductions are shown, the lowest total price of the last 30 days before the reduction is given as a reference (§ 11 PAngV).

(4) If you have previously rented a device from us, a rental credit balance (actually paid base rent plus extensions, excluding ball set/damage amounts) may be credited towards the purchase of a device. The credit applies for 30 days after return, once per purchase, exclusively towards the device purchase, and is shown as a discount on the invoice. Details are governed by the Rental Terms.

§ 4 Payment terms

(1) Payment is made via the payment methods offered in the ordering process, the payment methods displayed in the ordering process. Payment processing takes place via our payment service provider.

(2) The purchase price is due upon conclusion of the contract, unless a different payment method (e.g. instalment purchase) has been chosen.

(3) In the event of default in payment, we are entitled to demand default interest at the statutory rate. The assertion of further damages caused by default remains reserved.

§ 5 Delivery, delivery time, default in delivery

(1) Delivery is made by a shipping service provider to the delivery address specified by the customer within Germany (deliveries to further EU countries on request).

(2) The delivery time is, unless otherwise stated for the product, usually 2–4 working days after dispatch within Germany following conclusion of the contract or – in the case of advance payment – after receipt of payment.

(3) If the ordered goods are not available, we will inform you immediately. In this case, we will refund any payments already made immediately.

(4) The risk of accidental loss and accidental deterioration of the goods passes to consumers only upon handover of the goods to the customer (§ 475 (2) BGB).

§ 6 Retention of title

The delivered goods remain our property until the purchase price has been paid in full.

§ 7 Warranty (liability for defects)

(1) The statutory law on liability for defects applies. For consumers, the limitation period for claims for defects in the case of new goods is 24 months from delivery of the goods.

(2) For used goods (e.g. "Tenniix Refurbished"), the limitation period vis-à-vis consumers may be shortened to 12 months; any such shortening is expressly and separately agreed before conclusion of the contract (§ 476 (2) BGB).

(3) If a defect exists, we are obliged, at your choice, to provide subsequent performance by remedying the defect or delivering goods free of defects. Further statutory rights (withdrawal, reduction of price, damages) remain unaffected.

(4) Sale of goods directive / updates: For goods with digital elements, we provide the updates necessary to maintain conformity with the contract during the period provided for by law (§§ 475b, 475c BGB).

§ 8 Manufacturer's guarantee (separate)

(1) In addition to the statutory warranty, the manufacturer (Enhance Robotics) may grant its own manufacturer's guarantee. This is a voluntary, additional service and does not affect your statutory warranty rights.

(2) The content, scope and conditions of the manufacturer's guarantee result from the manufacturer's separate guarantee declaration. The statutory warranty of 2 years applies. A manufacturer's guarantee beyond this exists only insofar as expressly stated separately. The guarantee is communicated transparently and separately from the warranty.

§ 9 Right of withdrawal

Consumers have a statutory right of withdrawal. The details result from the separate withdrawal instructions (see document "Withdrawal Instructions – Purchase" including the model withdrawal form), which form part of these GTC.

§ 10 Liability

(1) We are liable without limitation for damages resulting from injury to life, body or health based on a negligent or intentional breach of duty, as well as for damages covered by liability under the Product Liability Act.

(2) We are liable without limitation for damages based on intentional or grossly negligent conduct, as well as for the breach of a guarantee assumed by us.

(3) For slightly negligent breaches of material contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer regularly relies – cardinal obligations), we are liable limited in amount to the typical, foreseeable damage.

(4) Otherwise, liability is excluded.

(5) The above limitations of liability also apply in favour of our legal representatives and vicarious agents.

§ 11 Electrical devices – take-back of old devices (ElektroG)

(1) We are registered as a party placing electrical and electronic equipment on the market.

(2) Note on disposal: Waste electrical equipment must not be disposed of with household waste. The symbol of the crossed-out wheeled bin indicates this. You are legally obliged to dispose of old devices separately from unsorted municipal waste.

(3) Take-back: When purchasing a new device, you can return an old device of the same type free of charge. You can obtain information on the return (e.g. return by post) at info@xing-handels.de or +49 2405 6039810.

(4) Batteries (BattDG): Devices contain a lithium-ion battery. Batteries must not be disposed of with household waste. You are obliged to return used batteries; a return is possible free of charge. We are registered in the battery register.

§ 12 Packaging (VerpackG)

We participate in a dual system and are registered in the LUCID packaging register.

§ 13 Dispute resolution

(1) Consumer arbitration (§ 36 VSBG): [adopted from the legal notice] We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

(2) A reference to the EU Online Dispute Resolution platform is omitted; it was discontinued on 20 July 2025.

§ 14 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not thereby withdrawn.

(2) Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected.